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FAQs

FAQs

Frequently Asked Questions

About Moissanite Jewelry:

General Questions about Our Jewelry:

Customer Service Questions:

Answers to our Frequently Asked Questions:

1. We do not have a printed catalog at this time. Our online inventory is continuously being updated to provide you with the most beautiful jewelry pieces that you ask for! It would be very difficult for us to keep a catalog current. If you are looking for a particular jewelry piece and don't have the time to browse our online inventory, please email customercare@juliesjewels.com and we'll assist you in your search.

2. We do not sell our jewelry to other jewelry vendors or other retailers. We do offer an affiliate program whereby you can earn a money by selling our jewelry pieces on your website. For more information about this affiliates program, please email customercare@juliesjewels.com.

3. We will size the ring you're interested in to your specifications. If you're unsure of your exact ring size, please see our ring size page to help determine your ring size. Please allow us 4 business days to size your ring.

4. There are many differences between moissanite and cubic zirconia gemstones. Moissanite is a relatively new jewel created by a company called Charles & Colvard. This jewel was only introduced within the last 10 years. Moissanite jewels are faceted like diamonds and are indeed cut and polished in a manner very similar to diamonds. Moissanite jewels have the optical properties of diamonds. These jewels actually have more fire and brilliance than a diamond because of something called a “double refractive” property. These jewels are as clear or “eye clean” as SI quality diamonds. Moissanite jewels are almost as hard as a diamond on the Mohs scale. As a Certified Charles & Colvard Retailer you'll get a Charles & Colvard certificate of authenticity with your moissanite jewels and a limited lifetime warranty from Charles & Colvard.

Cubic zirconia, on the other hand, is extremely inexpensive. CZ’s are manufactured by various vendors and usually machine cut, not cut by a diamond cutter. CZ’s will lose their luster with time and even appear to have a cloudy look. In my opinion, there is really little comparison between a CZ and a moissanite jewel. Moissanite jewels are in a category of their own. Cubic Zirconia will always be “white”. In many instances, CZ’s are too white. It is sometimes difficult to match a CZ to genuine diamonds as well. If you use a CZ in a jewelry piece which is exposed to daily wear, then you can probably expect to replace the CZ every year or so. Moissanite jewels, on the other hand are guaranteed for a lifetime against loss of color, luster, fire or brilliance.

We do sell and will set both of these gemstones in our jewelry pieces. Each of these jewels has their place in the jewelry industry. We'll be happy to price your favorite jewelry piece with both moissanite jewels and cubic zirconia gemstones and you can decide between the two!

5. Every moissanite jewel has a hint of color. They are considered "near colorless" and in fact have less color than some diamonds. But, if you compare a moissanite jewel to a really white diamond, you might be able to see a slight difference in color. This difference is not noticeable when the stone is set in a solitaire setting or even when a moissanite jewel is set with baguette diamonds or small diamonds surrounding it. Diamonds are naturally available in different shades of color. The most valuable diamonds are the "colorless" diamonds. Charles & Colvard does a great job getting their moissanite jewels as "near colorless" as possible, but these jewels will have a hint of color which gives the moissanite jewels a "warmth" and in my opinion enhances the brilliance and natural appearance of the stones.

We are proud to be a Certified Charles & Colvard Retailer. We select our moissanite jewels very carefully to ensure our customers get the prettiest moissanite jewels created. We think you will be delighted with the fire, brilliance, and color of moissanite jewels and look forward to helping you choose a special piece of jewelry.

6. Moissanite jewels look exactly like diamonds and actually have a little more fire and brilliance than natural diamonds. It's this fire and brilliance which make moissanite jewels so popular. The sparkle and fire of these jewels is what attracts most people. It will look like a very nice diamond because of the sparkle/fire of the gem.

A typical person can not tell a diamond from a moissanite jewel and in fact many jewelers can not distinguish between a moissanite jewel and a diamond without the aid of special equipment. Moissanite jewels are incredibly close to diamonds in appearance and if you're wondering if anyone will be able to "tell the difference" the answer is probably not.

All moissanite stones are considered “eye clean” and to be perfectly honest, really have very few inclusions even under a loupe. I estimate the clarity to be a VS2, but someone else might estimate it to be higher than that.

7. We have a chart which gives you the approximate millimeter size for the most popular diamond cuts. Please click here to see this chart.

8. We have a chart which give you the millimeter to inch conversions. Click here to see how to convert millimeters to inches.

9. We regret that a small percentage of our customers who ask us for custom requests do not leave their correct email address. We answer all custom requests, but these emails sometimes come back to us because the email address was not correctly entered into our system. If you do not get a response from us within 24 hours, please call or email me at julie@juliesjewels.com

11. We have a chart which will give you your US ring size and international ring size equivalent. Please click here to see this chart.

12. Any jewelry piece which requires ring sizing will leave our store after 4 business days. Also, if you've requested a different gemstone or a different size gemstone than what is pictured on our site, we will need 4 business days to complete this request. The majority of our orders leave on the 5th business day after placing your order. If you need your order right away, please call or email me after placing your order.

13. We do offer our customers a layaway program. Just choose the jewelry piece you've requested and choose "mail in cashier's check" as your payment method during the checkout process. Then mail payments to us as often as you like. Your jewelry piece will be shipped once all payments are received. Please call or email us for payment address.

14. Many of our jewelry pieces are available in 14kt. yellow gold, 14kt. white gold, 18kt. yellow gold or platinum. Please click the Custom Jewelry button for us to give you a price in the metal you desire.

15. Our bracelets are all 7 inches in length unless otherwise specified. If you would like an 8 inch bracelet, please complete the Custom Jewelry request form and we'll do our best to get this length for you.

16. If the dimensions of the jewelry piece you're looking at are not specified on our site, please complete the Custom Jewelry request form and we'll do our best to get this for you.

17. Yes, we will refund your purchase price within the first 15 days after your purchase (less a 10% restocking fee, if applicable). Please see our return policies to determine if a re-stocking fee applies. We do not refund any shipping charges you might have paid.

18. After our 15 day refund period is over, we will stand behind the jewelry we sell. If you ever have a problem with your jewelry piece, please call us toll free at 866-836-5116 or email us at customercare@juliesjewels.com and we'll work with you to resolve the problem.

19. Please see our jewelry cleaners offered on our site or call and we will be happy to offer jewelry cleaning advice.