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Return Policy
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| Customer Care Area
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| Shipping
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| One
Year Limited Warranty on Jewelry Items
All jewelry purchased from Juliesjewels.com is warranted
for 1 full year against any manufacturer's defects.
If a jewelry item fails within that period of time, Juliesjewels.com,
at its discretion, will either repair or replace the item.
Normal wear and tear, abuse, and the loss of precious,
semi-precious stones or pearls from settings are not covered.
A shipping and handling charge of $15 or 10% of the item’s
cost (whichever is greater) will be charged to the customer.
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| Privacy
Policy
We at Julie's Jewels will never share any information supplied
by our valued customers. We take pride in our relationship
with our customers and pledge to maintain your privacy while
visiting our site.
Any personal information voluntarily submitted by our customers
will by used by Julie's Jewels to determine our target audience
and marketing strategy. This information will be used
as we constantly strive to bring you the most comprehensive
jewelry inventory in our industry. As a result, we fully
intend to personalize and enhance your shopping experience.
We value every customer and pledge to meet and exceed your
shopping expectations!
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| Free
Delivery within United States
All orders over $100 delivered within the
United States are shipped free of charge. These orders
are shipped via UPS Ground to arrive at your destination within
5-10 business days. All orders are subject to stock
availability. You will be notified if your item(s) are
not in stock. Please note that items ordered together
may not be shipped together. We apologize, however,
we cannot ship to P.O., A.P.O., or F.P.O. boxes. You
will be notified within 1 business day when your order can
be shipped. Items not currently in stock will usually
leave our store within 5-7 business days.
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| Optional
Delivery Choices
All orders delivered within the United States are shipped
free of charge. We also offer 3 day delivery, 2nd day
delivery, and overnight delivery by UPS, FedEx, and United
States Postal Service. These options are available to
all customers at checkout.
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| International
Shipping Information
We offer several methods of international shipping including
shipping through Federal Express and UPS. Shipping charges
are calculated upon checkout. All international credit
card purchases must be shipped to the billing address only,
and the cardholder must sign to acknowledge receipt of the
shipment.
Please note that once the product is in your country, you
will be responsible for any tariffs, customs, duties, or import
fees that may apply.
Juliesjewels.com currently ships to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong
- Ireland
- Italy
- Japan
- Mexico
- Netherlands
- New Zealand
- Norway
- Portugal
- Puerto Rico
- Spain
- Sweden
- United Kingdom
- All US Territories
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| Customs,
Tariffs, and Taxes
You may be subject to import duties and taxes, which are
levied once the package reaches you. Additional charges
for customs clearance must be borne by you; we have no control
over these and cannot predict what they may be. Customs
policies vary widely from country to country; you should contact
your local customs office for further information. Additionally,
when ordering from Juliesjewels.com you are considered the
importer of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
Customs forms for all international packages list the value
of your order's contents and products ordered.
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| International
Methods of Payment
All international orders outside of the United States must
be purchased by major credit card. We accept Visa, MasterCard,
American Express and Discover for purchases up to $2000 USD
and shipment to the countries listed above. All purchases
to countries outside of the US that total over $2000 USD must
be made by wire transfer. For details on wire transfer,
please contact customer
service or call 866-836-5116.
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| 15-day
Return Policy
At Julie's Jewels, we want you
to be completely satisfied. We are pleased to offer
a fifteen (15) day, no questions asked return policy.
ALL MOISSANITE RING
RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE
We reserve the right to waive the 10% restocking
fee at our discretion. Specific concerns will be addressed
on an individual basis & we will work with you to make
sure you choose an item you will be happy with to eliminate
the need for returns.
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| Custom Jewelry
Pieces Mother's Rings, all family-type
jewelry and all custom made items are special ordered/custom
made just for you. Many items are made just for you when you
place your order. Once your special order and/or custom
made item has been ordered with the manufacturer, your
order may not be cancelled and these items are not returnable.
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| Obtaining
a Return Authorization Number
In order to process your return
as quickly as possible, it is essential that you obtain a
return authorization number from our customer service representative.
You can contact us by email at returns@juliesjewels.com,
or by phone at 866-836-5116. Unfortunately, packages
without a return authorization number will not be accepted.
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| Mailing
and Insuring the Package
For your protection, please insure the package for the full
amount of the invoice, including any shipping charges, and
send the package by registered mail. This is the safest
way to ship high-value items.
Please enclose the packing slip, and print your name and
address on the outside in the return area.
We will give you the address of where to mail your package
when you call or email us for your return authorization number.
In order to protect the package against possible theft, please
do not write Julie's Jewels, jewelry, diamonds or any other
luxury related word. Julie's Jewels can not be responsible
for return shipping losses.
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| Condition
of the Item
The item must be returned in the
same condition as it was sent, unworn and undamaged.
Your request will be processed after we inspect and verify
the condition of the item. Damaged goods due to client
negligence will not be accepted. A personalized or engraved
item will not be accepted for return.
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| Include
All Original Materials
Please return the item with all
of the original materials. We ship our diamonds with
independent, internationally recognized, gemological laboratory
certificates. The laboratory certificate must be included
in the return package.
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| Full
Refund
We will refund the full cost of
the item excluding shipping, handling and insurance charges.
Please note that we can refund shipping and handling costs
only if the return is a result of our error. Refunds
will be made in the same form as the original purchases.
ALL MOISSANITE RING
RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE
We reserve the right to waive the 10% restocking
fee at our discretion. Specific concerns will be addressed
on an individual basis & we will work with you to make
sure you choose an item you will be happy with to eliminate
the need for returns.
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| Return
Length
Returns take approximately ten
business days to process upon receipt of item. Once
we have received and processed the item, you will be notified
by email.
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| Returning
an Item You Received as a Gift
If you would like to return an
item received as a gift, please follow the same steps as above.
It is especially important that the authorization number is
written on the address label. You have the option to
exchange the item or receive a Julie's Jewels gift certificate.
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| Customer
Service
If you have any questions regarding
your order you may contact us at 866-836-5116 or email us
at customercare@juliesjewels.com.
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| Gift
Wrapping Services
We will be happy to gift wrap your
purchase at no additional charge to you. We will use
a generic type gift wrapping for your gift giving occasion.
If you prefer a special gift wrap, please contact us at customercare@juliesjewels.com.
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| Weights
and Dimensions
All gram weights, carat weights
and dimensions are approximate.
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| Misprints
Infrequently, data may be inaccurately
displayed on our site due to system errors. While we make
every attempt to avoid these errors, they may occur. We reserve
the right to correct any and all errors when they do occur
and we do not honor inaccurate or erroneous prices. Our prices
are also subject to change without notice. We apologize for
any inconvenience that this may cause. If you have any questions,
please do not hesitate to contact one of our diamond and jewelry
consultants at
customercare@juliesjewels.com or 866-836-5116.
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| Sales
Tax
We
are required by law to collect and forward state taxes for
customers in Louisiana.
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Product Availability
& Pricing
If
you've ordered a piece of jewelry that is out of stock, out
of production, or not available, we will notify you right
away and assist you in making an alternate selection.
We reserve the right to suggest alternate jewelry pieces and
we do not honor orders placed for items which are no longer
in stock.
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| Information
on our Web Site At Julie's Jewels, we make every
attempt to ensure that our online catalog is as accurate and
complete as possible. In order to give you the opportunity
to view our products in great detail, some products may appear
larger or smaller than their actual size in our photographs;
and since every computer monitor is set differently, color
and size may vary slightly.
Our objective is to provide you with as much information
and detail about your prospective purchase as possible so
that you can see the beauty and shape of a particular item.
In compliance with industry standards and FTC regulations,
Julie's Jewels states that carat total weight in all purchases
may vary 0.05 carats from stated weight.
On the Julie's Jewels web site, we display the dimensions
of our products based on the information received from our
manufacturers. For any convex or rounded jewelry item, the
width and length stated in the product description is taken
by the manufacturer, prior to the rounding of the metal in
the manufacturing process, which may lead to a discrepancy
in any measurements taken after this process.
Also, for each item containing multiple diamonds, we list
the average grade and measurement for color, clarity, and
carat weight. These averages are calculated by adding all
grades or measurements that comprise the inventory with regard
to that particular piece of merchandise, and determining the
closest mean.
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Payment Methods Within US
We accept PayPal, Visa, MasterCard, American Express and
Discover as payment methods. We also accept cashier's
checks from banks located within the United States.
These methods are presented to you upon checkout. If
you need additional information, please contact customer
service or call 866-836-5116.
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How to Shop Online
Buying online is easy at Julie's Jewels.com! Just follow
these step-by-step instructions to learn how to shop online
with us!
- Find the jewelry piece you wish to buy by browsing through
our categories. When you see an item you like, simply
click on the picture or product name and you'll be taken
to a page with a larger picture and description of the product.
- At this page, you can either begin the purchase process
by adding the jewelry piece to your basket or you can add
the jewelry piece to a wishlist to purchase at a later date.
If you're interested in purchasing the jewelry piece now,
just choose the quantity you'd like to buy and click the
add to basket button. That's it! Continue shopping
on our site until you're ready to checkout.
- You can view the items in your cart at any time by clicking
on the view cart button above. When you're done shopping,
simply click the checkout button at the top of the screen.
- You will be taken to a page showing the current contents
of your shopping cart. From here, you
must choose to either continue shopping, or continue to
checkout. Also, if you wish to make your purchase
at a later date, you can add these items to your wishlist
from this screen. When you're ready, click the continue
to checkout button.
- At the next screen, you will be asked to login if you've
purchased from us before. Or, if you're a new customer,
click the Create New Account link to begin the checkout
process.
- You'll be asked to enter your billing and shipping information,
create a login name and choose a password. All of
this information is stored on our secure server in order
to assist you when shopping with us in the future.
- Shortly, you will be asked to enter your shipping preference
and payment method. After giving us that information,
you're almost done!
- The final screen you'll see is your invoice or receipt.
Please print this page for your records. Remember,
if you need assistance, we're just a
click away!
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We're
Proud to be a Member of the Following Organizations:
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Jewelers of America
Jewelers of America, Inc. (JA) is the national trade association
for retail jewelers. With more than 10,000 members nationally, JA
also works locally through its 42 state and regional affiliates.
JA advocates high ethical standards, promotes professional
business and leadership skills, and enhances its members'
profitability by offering education, certification, marketing and
cost-saving programs.
http://www.jewelers.org/
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